Horizen Tag for Android: Troubleshooting Guide

Note: If this is your first setup, start at the Quick Start Guide.

Steps for Troubleshooting Your Horizen Tag Connection

1. Check Compatibility: Make sure your Android mobile device is updated to the latest software version. If you have an older device, it should be running Android 9, or a newer version. 

2. Activate Bluetooth: Turn on Bluetooth and ensure your device is connected to the internet.

3. On your Android mobile, go to Settings > Location. Ensure that Location is enabled.

4. In settings, search Devices. Enable Scan for new devices and select Include debug results.

5. In Settings, search Location > Location Services > Enable WiFi Scanning and Bluetooth Scanning.

6. In Settings, search Google Services > Find Hub > Enable Use Find Hub > Select Find your offline devices > select with network in all areas.

7. Open the Find Hub app.

8. Power Off the Tag: Hold the function button for 3 seconds, then release. Two beeps will confirm it’s powered off. 

9. Factory Reset the Tag: Follow this exact sequence to reset your device:

• Double-press the button.

• Wait until you hear one beep.

• Press 4 times rapidly.

• Immediately press a 5th time and HOLD.

• Release when you hear a musical chime.

Pro Tip: Use your fingernail to press the button. This ensures you feel the “click” feedback for every press.

Once the chime sounds, a pop-up notification should appear on your phone to connect.

10. If you still can’t connect or the tag isn’t working as expected, refer to the FAQ section in the user manual.

Tips for Using Your Horizen Tag

• Finding Multiple Tags: If you need to locate multiple Horizen Tags, use the “Play Sound” feature in the app to help you identify each device.
• Understanding Limitations: To make the most of your Horizen Tag, be aware of its limitations and external factors that can impact performance. 

Check out our FAQ section for more information.