Horizen Returns & Warranty Policy
We want you to be completely satisfied with your purchase from Horizen. We offer a hassle-free return and warranty policy, tailored to the type of product you purchase.
1. 30-Day Refunds (Cool-Off Period)
If for any reason you wish to return your item(s) for a refund, we will provide a full refund within thirty (30) days of your purchase.
Costs: The customer is responsible for all return shipping costs associated with the item being sent back to Horizen. The refund amount will also exclude any initial outbound shipping costs incurred by Horizen.
Condition: The product must be returned with its original packaging and all accessories.
2. Product Warranty for Defects (Exchange or Repair)
We stand by the quality of our electronics. The warranty covers product defects or failures arising from normal, intended use. Damage caused by misuse, modification, water exposure (beyond the IP rating), or impact is not covered.
A. Bluetooth Location Tags
Warranty Period: 6 Months from the date of purchase.
Details: Covers product defects in the tag and accompanying accessories.
B. GPS Trackers
Warranty Period: 12 Months from the date of purchase.
Details: Covers the device, internal battery, and related electronics.
3. Store Credit / Exchanges
If you wish to return your item for a more suitable one, we provide store credit (in the form of a coupon) equivalent to the purchase price, provided the return is initiated within 30 days of your purchase.
4. Return Process & Collection
To initiate a return or warranty claim, please use one of the convenient methods below and include the required details:
– WhatsApp Customer Service: 065 634 5238.
– Email: hello@horizen.co.za (Subject: “Return Request”)
– Click here to use the Contact Form.
Please Include:
Order Number
Item(s) to be returned
Reason for return/Description of the defect
Desired outcome (Refund, Exchange, or Store Credit)
Once approved, our team will coordinate the return process with you.
5. Product Condition Requirement
To qualify for a refund, store credit, or warranty exchange, the product must be returned:
With its original packaging (unmarked and undamaged).
With all original accessories and documentation included.
Thank you for shopping with Horizen. We appreciate your business and strive to provide excellent customer service.
