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Returns Policy

We want you to be completely satisfied with your purchase from Horizen. If for any reason you are not, we offer a hassle-free returns policy. Please read the following guidelines to ensure a smooth return process:

 

30-Day Refunds

If for any reason you wish to return your item/s for a refund, we’ll provide a refund within thirty days of your purchase, excluding any shipping costs we may have incurred.

 

6-Month Warranty

Exchanges:

– If your product breaks within six months of your purchase, we’ll exchange it hassle-free. We want to ensure you have a functioning item that meets your needs.

– Please note that this policy applies specifically to product defects or issues arising from normal use. If the product has been damaged due to misuse or improper handling, the return may not be accepted.

 

Store Credit:

If you wish to return your item for a more suitable one, we provide store credit (in the form of a coupon) within 30 days of your purchase. This allows you to choose a different product from our range that better suits your requirements. 

 

Return Process:

To initiate a return, you can choose from the following convenient methods:

  – Contact our Customer Service via WhatsApp: 065 634 5238.

  – Use our contact form on the website here.

  – Email us at hello@horizen.co.za with the subject “Return Request”.

 

Please include the following information in your return request:

– Order Number

– Item(s) to be returned

– Reason for return

– Desired outcome

 

Collection Process:

– Once we receive your return request, our customer service team will review the information provided.

– If the return meets our criteria, we will arrange for the collection of the item at a time convenient for you.

 

Product Condition:

– To qualify for a return, the product must be returned with its original packaging.

– Please ensure that all accessories included with the product are also returned.

 

Contact Us:

– If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team.

Customer Service WhatsApp: 065 634 5238 

– Email: hello@horizen.co.za

Thank you for shopping with Horizen. We appreciate your business and strive to provide excellent customer service throughout your shopping experience.

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