Horizen Tag for Apple: Troubleshooting Guide
Note: If this is your first setup, start at the Quick Start Guide.
Steps for Troubleshooting Your Horizen Tag for Apple
- Check Compatibility: Make sure your iPhone, iPad, or Mac is updated to the latest software version. If you have an older device, it should be running iOS 14.5, macOS Big Sur 11, or a newer version.
- Open the Settings app on your Apple device. Tap your name, then tap Find My. Tap Find My [device] and then turn on Find My [device].
- Go to Settings > Privacy & Security > Location Services and turn on Location Services.
- Activate Bluetooth: Turn on Bluetooth and ensure your device is connected to the internet.
- Factory Reset: To reset the tag, press and hold the button until you hear one beep, then two beeps, followed by three continuous beeps. Keep holding until you hear a long, steady tone, then release the button. Your Horizen Tag will be reset to factory settings.
- Open the Find My App: Bring the tag close to your Apple Device, then open the “Find My” app and select “Add Other Item.” (Not “Add AirTag”)
- Name Your Tag: Connect the tag and assign a name to your Horizen Tag.
- Finish Setup: Follow the instructions on the screen to complete the setup.
- Track with Find My: Open the “Find My” app to view your Horizen Tag on the map and explore additional features.
Note: If your Horizen Tag still doesn’t connect, try using a different Apple Device or iPhone on another network to rule out any issues with your device.
For detailed setup instructions, download the user manual.
Replacing the Battery in Your Horizen Tag
- Get a New Battery: Use a CR2032 button battery.
- Open the Tag: Twist the silver cover on the back of the tag counterclockwise to remove the cover. (Place the tag between the palms of your hands and twist)
- Remove the Old Battery: Take out the old battery.
- Insert the New Battery: Place the new battery into the tag.
- Close the Tag: Place the cover back onto the device.
Check Alignment: Ensure the cover sits completely flat (flush) against the body before twisting.
If it sticks up: Do not force it. Rotate the cover slightly until it drops down into the grooves.
Lock: Once flush, twist the cover clockwise to lock it in place.
- Check Functionality: Long press to turn on the tag and confirm it’s working by using the “Play Sound” feature in the app.
Tips for Using Your Horizen Tag
- Finding Multiple Tags: If you need to locate multiple Horizen Tags, use the “Play Sound” feature in the app to help you identify each device.
- Understanding Limitations: To make the most of your Horizen Tag, be aware of its limitations and external factors that can affect performance.
Check out our FAQ section for more information.
