Terms of use - HORIZEN

Horizen Terms and Conditions (T&Cs)

Last Updated: 15 December 2025

Welcome to Horizen (the “Website”). These Terms and Conditions (“T&Cs”) govern your access to and use of the website horizen.co.za, the Horizen GPS application, and the purchase and use of all Horizen goods, including GPS trackers and Bluetooth Tags (collectively, the “Services” or “Platform”). By accessing, purchasing, or using the Services, you agree to comply with these T&Cs. If you do not agree, please do not use the Services.

I. Sale of Goods, Warranty, and Returns

1. Pricing and Payment All prices for goods are listed in South African Rands (ZAR). Payment is due in full at the time of purchase.

2. Product Warranty (12 Months) Horizen warrants that the use of its GPS trackers will be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase. This warranty is strictly limited to manufacturer defects and does not cover damage resulting from accident, misuse, unauthorised modification, water damage (beyond the stated IP68 rating), or normal wear and tear. Warranty periods for Bluetooth Tags and other accessories will be specified on the product page.

3. Returns and Refunds (30-Day Cool-Off) You may return a non-defective product for a full refund within thirty (30) days from the date of delivery, provided the product is returned in its original, unused, and undamaged condition and packaging. The customer is responsible for all shipping costs associated with the return.

II. Service Provision and Fees

4. Free Service Term and Commencement Your purchase of a GPS tracker includes access to the basic tracking platform (alerts, history, geofences) FREE FOR LIFE. It also includes Connectivity with one (1) full year of free data. The one-year free Connectivity period begins on the date of device purchase, regardless of the activation date. Bluetooth Tags (“Trackers”) do not require a separate data service as they rely on proximity or third-party networks.

5. Connectivity Renewal After the initial one-year free Connectivity period for GPS trackers expires, the service will convert to a paid subscription for the required data transmission, currently billed at R20.00 per month. This fee is billed monthly. You will be notified before the expiration of the free term.

6. Suspension of Service If the monthly Connectivity renewal fee for a GPS tracker is not paid by the due date, the service will be immediately suspended. During suspension, the device will cease to transmit Geolocation Data, and you will be unable to view the device’s live location or receive alerts. Horizen is not liable for any loss or damage incurred during any period of service suspension.

7. Service Level Agreement (SLA) and Disclaimers Horizen provides the tracking platform and service on an “as-is” and “best effort” basis.

Target Uptime: Horizen targets a service availability of 95% Uptime, calculated monthly. This level of service is provided without compensation or credit for service interruptions.
Tracking Failures: You acknowledge that GPS tracker functionality relies on external networks (GPS satellites, cellular towers) and the device’s own battery. Tracking accuracy for all Trackers (GPS and Bluetooth) depends on external factors, including but not limited to, signal strength, cellular coverage, battery life, and device placement.
Limitation of Liability: Horizen is not liable for service or tracking failures resulting from external factors, including but not limited to, cellular signal loss, signal jamming, device battery depletion, network outages, or maintenance. We do not guarantee uninterrupted service or location accuracy.

8. Data Storage Limitation Horizen provides historical route playback as a feature of the GPS tracking service. You acknowledge and agree that Geolocation Data is retained for a maximum of ninety (90) days and is permanently deleted thereafter.

III. Connectivity & Managed Telematics Services

9. Proprietary Network Lock Our GPS Tracker hardware is engineered specifically for Narrowband Internet of Things (NB-IoT) technology and is exclusively network-locked to the Vodacom NB-IoT South Africa network. This lock is a permanent hardware-level configuration designed to ensure optimal battery performance and deep-signal penetration.

10. SIM Compatibility Only authorised Vodacom IoT SIM cards are compatible with our GPS Trackers. The use of standard consumer SIMs (Prepaid or Contract), or SIMs from alternative mobile networks (MTN, Telkom, Cell C), is technically restricted and will result in a failure to connect to the tracking platform.

11. Managed Connectivity Ownership The SIM card provided with the device remains the property of Horizen.

Replacement Policy: Should the Customer require a replacement SIM due to loss or damage, it can be requested directly from the Company.
Notification of Removal: While the SIM can be physically removed, the Customer must notify the Company of any removal. Using the provided SIM in any non-ShadowGuard device is strictly prohibited and will result in service suspension.

12. Service Continuity: Because our GPS Trackers are locked to the Vodacom NB-IoT network, the Customer acknowledges that service availability is subject to Vodacom’s NB-IoT coverage map. In areas without NB-IoT coverage, the device will not function with alternative 2G/3G/4G SIMs.

IV. User Conduct, Privacy, and Liability

10. Location Data Processing and Consent By using Horizen GPS trackers, you acknowledge that the primary function of the Platform is to collect, store, and display your device’s highly sensitive Geolocation Data (real-time coordinates, speed, and historical routes). You consent to this data processing as outlined in the Privacy Policy. You represent and warrant that you have obtained all necessary consent from any third party who may be associated with the tracked asset.

11. Security of Location Sharing The Platform allows you to generate a temporary, password-free web link to share your device’s live Geolocation Data.

LIABILITY WAIVER: You are solely and fully responsible for the security and control of any location sharing link generated via the Platform. Horizen takes no responsibility and accepts no liability for any unauthorised access, misuse, or disclosure of Geolocation Data shared by you, whether accidental or intentional, once the sharing link has been created.
INDEMNIFICATION: By creating and sharing the link, you agree to indemnify and hold Horizen harmless from any claims, losses, or damages arising from the subsequent use or distribution of that link by any third party.

12. User Conduct By using the Services, you agree to abide by the following rules of conduct: You will not use the Services for any unlawful or unauthorised purpose. You will not engage in any activity that could disrupt or interfere with the functioning of the Services. You will not upload or transmit any content that is illegal, defamatory, abusive, harassing, or infringing upon the rights of others. You will not impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity. You will not attempt to gain unauthorised access to any portion of the Services or any other systems or networks connected to the Services.

V. Intended Use and Prohibited Activities

13. Intended Use and Disclaimer of Personal Safety

Intended Use: Horizen GPS trackers and Bluetooth Tags are designed solely for asset protection and recovery of physical property (bags, bikes, equipment, etc.) or fleet management of property owned by the user.
Not for Personal Safety: The Services are NOT a child safety device and are not intended for personal emergency or safety purposes or child monitoring. The device tracks the location of the tracker only—not the person carrying it.
Safety Disclaimer: Horizen makes no representations or warranties regarding personal safety. Parents and users remain solely responsible for their children’s safety, well-being, and personal security.
Regulatory Compliance: Horizen is not responsible for the operation of this device or the use of this product or its compliance with local safety and regulatory standards.

14. Prohibition of Misuse and Unauthorised Tracking

Unauthorised Tracking: The user is expressly prohibited from using any Horizen tracking device (GPS or Bluetooth) to track any person without their explicit, informed consent. This includes, but is not limited to, using the device to track employees, spouses, or individuals whose whereabouts they are not legally authorised to monitor.
Misuse Liability: The user assumes all liability for any illegal or unauthorised use of the tracking device, including misuse for stalking or invasion of privacy. Horizen reserves the right to suspend any account found to be in violation of this section.

VI. General Legal Terms

15. Intellectual Property The Services and their original content, including but not limited to text, graphics, images, videos, logos, and trademarks, are the property of Horizen and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works of any content on the Services without our prior written permission.

16. Third-Party Links The Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

17. Limitation of Liability In no event shall Horizen be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use or inability to use the Services, even if we have been advised of the possibility of such damages.

18. Indemnification You agree to indemnify and hold Horizen, its affiliates, partners, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms and Conditions, or your violation of any rights of another person or entity.

19. Changes to These Terms We reserve the right to update or change these Terms and Conditions at any time. Any modifications will be effective immediately upon posting on the Website. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms and Conditions.

20. Contact Us If you have any questions or concerns about these Terms and Conditions, please contact us at hello@horizen.co.za.